Frequently Asked Questions
Everything you need to know about our process, shipping, and policies.
Authenticity & Condition
Q: How do you guarantee authenticity?
A: We have a zero-tolerance policy for counterfeits. Every item undergoes a Double-Lock Verification Process:
1. In-House Inspection: Our curators check materials, stitching, hardware, and date codes.
2. Authority Certification: We partner with CCIC, the state-level inspection body in Asia, for forensic-level testing.
Each item arrives with a unique Traceability Security Tag. As long as this tag remains attached, your purchase is protected by our Lifetime Authenticity Guarantee.
Q: What is the "Condition Rank"?
A: We use the strict Asian ranking standard (Rank S to B). Please refer to the specific chart on each product page. Since condition is subjective, we provide high-res photos and distinct rankings to give you the most accurate representation.
Q: Do vintage items have a specific smell?
A: Yes, they might. Pre-loved and vintage items carry the history of their previous lives. Some may have a scent of storage, leather, or slight perfume.
While we sanitize every item, we cannot guarantee they are "smell-free." If you are highly sensitive to scents, we recommend purchasing "Rank S" or "Unused" items only.
Q: Are the photos of the actual item?
A: Yes. We photograph every single item individually in our studio. We never use stock images—what you see is exactly what you get.
Note on Color: We strive to capture the natural color as accurately as possible. However, please understand that shades may vary slightly depending on your monitor settings and lighting conditions.
Need to be sure? If you need to confirm a specific shade or detail, please contact us for a video walkthrough before purchasing.
Q: What if I receive a fake item?
A: This has never happened, but we offer a Lifetime Authenticity Guarantee. If an item is ever proven inauthentic by a recognized authority, we will issue a 100% full refund, including all shipping costs.
Q:Can I see more details of the bag before I buy?
A: Yes, absolutely! Since all sales are final, we encourage you to be 100% sure.
Please contact our support team (via Chat or Email) to request:
· Close-up photos of specific angles (corners, hardware, date codes).
· A short video walkthrough of the item.
We want you to shop with total confidence.
Shipping, Taxes & Delivery
Q: How long does delivery take?
A: We ship globally (USA, Europe, Asia, etc.).
· Processing: 2-5 business days for final authentication and packing.
· Transit: 3-10 business days via DHL/FedEx/UPS.
· Total Wait: You can expect your package at your doorstep within 5-15 business days of ordering.
Q: How are shipping costs and taxes calculated?
A:
· Shipping: Calculated at checkout based on the destination and the weight of the package.
· Duties & Taxes: These are also calculated and displayed at checkout (or collected by the carrier upon arrival, depending on your region's laws).
· Tip for US Buyers: Orders under $800 usually enter the US duty-free.
Q: Where do you ship from?
A: Our curated inventory is held in our secure facilities in Asia (China/Japan), the global hub for premium pre-loved luxury.
Returns & Cancellations
Q: What is your return policy?
A: All Sales Are Final. To offer the best prices and maintain our sustainability goals, we do not accept returns or exchanges for "change of mind" or sizing issues.
Please review the description, measurements, and photos carefully before buying. If you have any doubts, ask us for a video walkthrough!
Q: Can I cancel my order?
A: Generally, No.
Since every item at favvv is a "one-of-one" treasure, once an order is placed, the item is immediately removed from the market, and non-refundable transaction fees are incurred.
Additionally, our team starts processing orders immediately to ensure the fastest delivery to your doorstep.
Please decide carefully before checking out. We do not accept cancellations or returns (except in the rare case of a proven authenticity issue).
Q: Why don't you accept returns?
A: Cross-border luxury shipping has a high carbon footprint and complex customs procedures. By eliminating returns, we can offer lower prices and ensure that the bag you receive hasn't been shipped back and forth across the ocean.
Q: Do you offer payment plans (Buy Now, Pay Later)?
A: Yes! We want to make luxury accessible. We accept major credit cards, PayPal, and installment options like Klarna / Afterpay / Affirm (depending on your location). You can select these options at checkout.
Q: What if the item arrives damaged?
A: Your order is fully insured during transit. In the unlikely event that your package arrives damaged, please follow these steps strictly to ensure your claim is valid:
1. Mandatory Evidence: You must provide a complete unboxing video. The video should be continuous, starting from the sealed package to the inspection of the item.
2. Keep Everything: Do not throw away the box or packing materials.
3. Document It: Take clear photos and videos of the damaged outer box and the item itself.
4. Act Fast: Contact us within 1 hour of delivery.
Please send the evidence to our support team immediately. We will work with the carrier to resolve this for you right away.
Q: Do you ship to PO Boxes?
A: Due to the high value of our items and the signature requirement, we generally cannot ship to PO Boxes or APO/FPO addresses. Please provide a physical home or office address.
Sizing & Fit
Q: How do I know if the item will fit?
A: We provide detailed measurements (in both cm and inches) for every item on the product page. We strongly recommend comparing these measurements with a bag or garment you already own to ensure the perfect fit. If you are unsure, just ask us!
Care & Maintenance
Q: How should I care for my vintage bag?
A: Vintage leather is durable but needs love.
· Store it in the provided dust bag when not in use.
· Avoid direct sunlight and humidity.
· For structured bags, use a bag pillow to maintain shape.
· Cherish the patina—it’s part of the bag’s unique story.
- Choosing a selection results in a full page refresh.